Frequently Asked Questions

Everything you need to know about shopping with Hannah Singapore

What are your shipping rates and delivery times?

We offer free standard shipping within Singapore for all orders over $50. For orders below this amount, a flat rate of $4.50 applies. Delivery typically takes 2-4 business days.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of receipt, provided the items are in their original condition and packaging. Please note that certain hygiene-sensitive items are non-returnable.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment options including PayNow and GrabPay.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier's tracking portal.

Are your products authentic and quality-guaranteed?

Yes, Hannah Singapore sources directly from authorized distributors and manufacturers. We guarantee the authenticity of every product sold on our platform.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. If you need to make changes, please contact our customer support team within 1 hour of placing your order.